Terms of Service

Welcome to BackwaterTrip.com!

A travel booking platform operated by Eightgrid.AI Technologies Pvt Ltd.

Please read these Terms of Service carefully before using our website or booking any services. By accessing or using our website, you agree to be bound by these Terms of Service.

Booking and Reservation

BackwaterTrip.com acts as an aggregator, facilitating the booking and management of various travel services including Kerala houseboat booking, shikara booking, room/homestay booking, kayaking experiences, and cab services.

All bookings are subject to availability and confirmation by the service providers.
The prices displayed on our website are indicative and may vary based on factors such as seasonality, demand, and availability.
By making a booking through BackwaterTrip.com, you agree to comply with the terms and conditions of the service provider.

Weather Conditions

Certain activities and services offered on our platform are subject to weather conditions. We do not have control over weather conditions and cannot guarantee their suitability for your desired experience.

In the event of adverse weather conditions or any safety concerns, the service provider may decide to reschedule or cancel the booking. We will assist in facilitating any necessary changes or refunds.

Payment

Payments for bookings made through BackwaterTrip.com are processed securely using our authorized payment gateway partners.

Prices displayed on our website include applicable taxes and fees unless stated otherwise.
Any additional charges or fees imposed by the service provider (e.g., government taxes, fuel surcharges) are your responsibility and may be collected at the time of service.

Cancellation and Refunds

Cancellation policies vary for each service and are determined by the respective service provider. Please refer to the specific cancellation policy mentioned during the booking process.

If you wish to cancel or modify a booking, you must contact our customer support team or follow the cancellation process outlined on our website.
Refunds, if applicable, will be processed based on the cancellation policy of the service provider. Please allow sufficient time for the refund to be credited to your account.

Liability

BackwaterTrip.com acts solely as a booking platform and does not directly own or operate any of the services listed on our website. We do not assume liability for the acts, errors, omissions, representations, warranties, breaches, or negligence of any service provider.

We recommend reviewing the terms and conditions, cancellation policies, and safety guidelines of the respective service providers before making a booking.
BackwaterTrip.com and Eightgrid.AI Technologies Pvt Ltd shall not be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with the use of our website or the services booked through our platform.

By using BackwaterTrip.com, you acknowledge and agree to the above Terms of Service. If you have any questions or concerns, please contact our customer support team for assistance.

BackwaterTrip.com is a travel technology product under Eightgrid.AI Technologies Pvt Ltd.